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Chromebook Quick Start Guide: How-To

This Guide is intended to help OSU students access most of the features they are used to on Windows/macOS through the Circulation Desk's Chromebooks or their own Chrome compatable devices.

Is your personal laptop broken?

The IS Service Desk in Milne 201 can do free repair of personal devices for students and staff!

Login Configuration for Library Managed Chromebooks

Our devices are configured to erase the last user's account information on shutdown or log off, for privacy.

  • To log off: (any time you log off your user account is deleted) Long press the power button, short press the power button and select "shut down" or "log off", or select "log off" from your user picture icon on the lower right hand system menu with settings and battery etc.
  • If the Chromebook is offline (no WiFi) and you sign out or shut it down (or the battery dies), you won't be able to log in again until the Chromebook is connected to WiFi. You may lose data when this happens. You cannot sign back in unless WiFi is available even if you were just signed in.
  • Closing the lid on a Chromebook doesn't do anything - it does not lock, sign out, or shut down the laptop. We chose this setting (instead of having it sign out or shut down) so that people who are using the Chromebooks offline don't accidentally sign out and lose their data.
  • Offline users can still lock the Chromebook and log back in without WiFi. The Chromebook does not have to be on WiFi to log in after locking because locking does not wipe user information like signing out does.

Adapters and Accessories

We have USB-C to HDMI/VGA adapters, mice, and more available for checkout at the Circulation Desk.

Connect to the OSU_Secure or Eduroam WiFi networks

Keep in mind that your WiFi network credentials are retained between users, please delete this information before you return the device if you use this function.

  1. Select on the user icon in the lower right corner of the screen
  2. Select "OSU_Secure" or "Eduroam"
  3. Set the following
    • Authentication to PEAP
    • Phase 2 authentication to MSCHAPv2
    • Server CA certificate to Default
    • Identity to your ONID Username
    • Password to your ONID password
  4. Save the connection

Note: Eduroam is a shared WiFi network across numerous academic institutions, you can use it at other institutions with your ONID credentials where available.

Connect to OSU's VPN Service

Help Docs

  1. Install the Cisco AnyConnect extension from the Chrome Web Store
  2. Select on the user icon in the lower right corner of the screen
  3. Select the Settings gear icon
  4. Select "Add connection" under the "Network" section
  5. Select "Add Cisco AnyConnect"
  6. In the new window, select add new connection
    1. Use for the server address, name can be left blank
  7. Click "Save Changes"
  8. Select on the user icon in the lower right corner of the screen
  9. Select "VPN Disconnected"
  10. Select the VPN
  11. Enter your ONID username and password to connect

DVD Playback

Chrome OS does not have native DVD playback support. Because of the formats and file types used for DVD video, this rarely works effectively on Chromebooks and playback may be partial or sporadic.

  1. Install a media player extension like VLC
  2. Plug in an external DVD drive, we have them available at the Circulation Desk
  3. Insert your DVD into the drive
  4. From your media player, navigate to the DVD directory
  5. The raw file structure of DVDs is esoteric but try to find the first files in the sequence and play them. This probably will not work at all on most DVDs.

Map Your ONID Home Directory (Z:\ Drive)

This requires that you either be on an OSU WiFi network or have the OSU VPN actively in use. Alternatively, you can access the Z:\ drive through Citrix Web Apps.

  1. Install the Network File Share For Chrome OS extension from the Chrome Web Store
  2. Open the Network File Share extension
  3. Enter the share path \\\username ("username" should be replaced with your ONID username)
  4. Check the “My file share needs a password” box
    • Username should be your ONID username
    • Password will be your ONID password
  5. Click the Mount button
  6. Your home directory should now be available from the built in "Files" app


See "BeaverPrint" under the "OSU Web Apps" tab above.

Skype on Chromebooks

The web version of Skype for Business (formerly Lync) can't be logged into through the browser with an ONID; but you can use Skype with full webcam and microphone functionality through the Citrix Workspace extension with your ONID login.

  1. You can create your own account on Skype's website to use the browser based version if you want
  2. To use Skype with your ONID credentials on a Chromebook (don't need to create a new account and you can use your ONID Skype contacts)
    1. Install the Citrix Workspace extension from the Chrome Web Store
    2. Open the Citrix Workspace extension from the apps menu
    3. Log in with your ONID credentials
    4. Click "Apps"
    5. Select the Skype app
    6. After the Skype app opens, you may want to use the test functionality to test webcam and microphone. Citrix may prompt for permission to use the peripherals which you will have to grant.

Contact the Library Circulation Desk