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General Troubleshooting - Clear your cache!

If your view of 1Search is not displaying correctly or if you cannot see what you have checked out in My Account, you may need to clear your cache.


  1. Go to the top right corner of the screen and click on the icon with the 3 lines.   Chrome menu
  2. Choose History
  3. Chose Clear Recent History
  4. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  5. Next to "Details", click the down arrow to choose which elements of the history to clear. make sure Cache is checked. you do not have to clear Active Logins
  6. Click Clear Now

Google Chrome

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select More tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.


  1. Open Internet Explorer.
  2. IE 8: From the Tools menu choose Internet Options.
    IE 9: In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options
  3. On the General tab, under Browsing history, click Delete.
  4. Un-check the Preserve Favorites website data box.
  5. Check the Temporary Internet files, Cookies, and History boxes.
  6. The Form data, Passwords, and in Private Filtering data boxes may be left unchecked. You can check them to delete this data if you so choose.
  7. Click Delete.
  8. When finished, click OK to return to your Internet Explorer window.
  9. Close the Internet Explorer window and reopen.


  1. From the Safari menu, select Reset Safari....
  2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache. Close all browser windows and re-open the browser.

OSU Login - Access Denied

If you are trying to access OSU Libraries' online resources (e.g. databases, articles, ebooks) with your ONID login and get an error message like "OSU Login - Access Denied. You are not eligible for the service requested", please fill out this form. Include why you need access to OSU Libraries' online resources (e.g. continuing an OSU research project, being a visiting scholar, teaching an OSU course).

There are various reasons why you may be seeing the message below, so our Acquisitions Unit staff in the library will review and respond to your request. For more information, please use the library e-resources contact form.

The error message "OSU Login - Access Denied. You are not eligible for the service requested."